Frequently Asked Questions

Mount Ritual is a small accessories brand from Woodstock, Vermont, built around two crafts — knitwear and jewelry. Our sweaters are rooted in knitting patterns passed down through our founder's family, and our jewelry is designed in-house, piece by piece. Everything we make is designed to be worn for years, not seasons.

Our founder grew up learning to knit from her grandmother, and those techniques still shape every sweater we release. The jewelry grew out of her own lifelong love of making pieces for friends and family. Today we work with small production partners to bring both crafts to life in small batches — never mass produced.

Our knitwear collection is a small range of sweaters built on classic patterns and quality yarns — the kind of pieces that get pulled out every fall and never really put away. Each design starts with techniques learned at home in Vermont and is produced in limited quantities.

Our jewelry collection is designed entirely in-house — delicate, wearable pieces meant for every day. Each design is drawn by our founder and produced in small batches, so collections change and evolve over time.

We currently ship within the United States only. Every shipment includes tracking so you can follow your order from dispatch to delivery.

Orders are processed within 1–2 business days. Delivery usually takes 6–8 business days after dispatch, for a total estimated delivery window of 7–10 business days.

Standard tracked delivery is $6.99 on all orders. Tracking details will be emailed to you once your order has shipped.

Orders placed before 4:00 PM EST, Monday to Friday, begin processing the same business day. Orders placed after 4:00 PM EST, on weekends, or on U.S. public holidays begin processing on the next business day.

We accept return requests within 60 days of the delivery date. Items received after the return window may not be accepted.

To qualify, items must be in new, unused condition, unworn, unwashed, with all original tags attached, in the original packaging, and accompanied by proof of purchase such as your order confirmation or receipt.

Email sales@mountritual.com with your order number and reason for return. If approved, we'll send instructions on how to prepare your item, along with the return address and shipping requirements.

No. Customers are responsible for arranging and paying for the return shipping label. We recommend using a tracked service so your package reaches us safely. We do not charge restocking fees.

Contact us immediately at sales@mountritual.com with your order number and a photo of the issue. We'll review it and arrange a suitable resolution, such as a replacement, refund, or exchange.

We do not process direct exchanges. If you would like a different size, color, or product, request a return for the original item and place a new order for the item you want.

Orders can be cancelled only before they have been sent to our warehouse for processing. Once an order has been packed or shipped, you'll need to wait until delivery and then initiate a return.

Once we receive and inspect your return, we'll notify you of the decision. If approved, your refund will be issued to the original payment method within 3 business days. Your bank or card provider may take up to 7 additional business days to process the funds. If it has been more than 10 business days since approval and you still haven't received it, contact us at sales@mountritual.com.

You can read the full policy on our Refund Policy page. This policy applies to customers within the United States only.